Talk to us in the way that fits your situation

Whether you are making a new inquiry, continuing a paid case, or asking an urgent question, start in the right place here.

Start in the right place

Start in the right place so we can respond faster and guide you to the next step more clearly.

New patient

Use this if you have not paid yet and want us to review your case before recommending a package.

Best first step for most visitors
Helps us understand your condition and timeline
Leads naturally into the right paid option

Open Case Review Form

Ready to pay

Use this if you already understand the packages and want to purchase a service before sending full details.

Go straight to package comparison
Pay securely with PayPal
Return here after payment if needed

Go to Pricing

Already paid or need direct support

Use this for fast answers, post-payment handoff, or urgent questions on an active case.

WhatsApp +86 157 6310 7083 (English replies)
WeChat ID 15763107083 (Chinese & English)
English-speaking team, China business hours

Message on WhatsApp

What to send when you contact us

For new inquiries

Share your condition, timeline, country, and whether you already have preferred hospitals or cities.

For paid clients

Mention which package you paid for and include any records or details needed to start the next step.

For urgent questions

Use WhatsApp or WeChat if timing matters. Include your name, package status, and the fastest way to reach you back.

Email Us WhatsApp +86 WeChat Case Review Form

Response target

Typical response target is within 24 hours on business days. WhatsApp and WeChat are usually faster for short questions.

Business hours

Monday to Friday, 9:00 AM to 6:00 PM China Time. Saturday hours are lighter. Sunday is limited.

Privacy

Your information is used only to review your request, recommend the right service, and support your active case.

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