WhatsApp Business 自动回复话术

1. 欢迎消息(首次联系)

Hello! Welcome to China Hospitals Guide 🇨🇳

Thank you for reaching out. We're here to help international patients access world-class healthcare in China at 50-80% lower costs than US/Europe.

⏰ Please note: Our medical consultants are available during China business hours (GMT+8). We typically respond within 24 hours.

To help us serve you better, please share:
• Your medical condition or treatment needed
• Your preferred timeline
• Your country/region

Our team will review your needs and recommend the best hospitals and doctors for your case.

For urgent matters, please email: contact@chinahospitalsguide.com

2. 离开消息(非工作时间)

Thank you for contacting China Hospitals Guide!

Our team is currently offline. China business hours:
🕘 Monday-Friday: 9:00 AM - 6:00 PM (GMT+8)
🕘 Saturday: 9:00 AM - 12:00 PM (GMT+8)

We typically respond within 24 hours during business days.

For immediate assistance, please email: contact@chinahospitalsguide.com

Thank you for your patience!

3. 快速回复模板

3.1 信息收集

Thank you for your interest! To provide the best recommendations, could you please share:

1. What medical treatment or condition are you seeking help with?
2. Do you have any recent medical reports or diagnoses?
3. What's your preferred timeline for treatment?
4. Which country are you located in?
5. Do you have any specific hospitals or doctors in mind?

This information helps us match you with the most suitable healthcare providers in China.

3.2 发送医院资料

Based on your needs, we recommend the following hospitals:

🏥 [Hospital Name]
• Specialty: [Specialty]
• Location: [City]
• Estimated cost: $[Amount] (vs $[US Amount] in US)
• Success rate: [X]%

Would you like us to arrange a video consultation with their specialists?

3.3 费用说明

Our service packages:

📘 Starter Guide - $30
• Complete hospital database
• Treatment cost guides
• Visa information

🤝 Standard Package - $299
• Hospital appointment booking
• Medical record translation
• Pre-arrival coordination

🏆 Premium Package - $899
• Full concierge service
• Airport pickup
• On-site assistance
• 5-day coordination

Which package interests you? We can schedule a free consultation to discuss your needs.

3.4 安排咨询

We'd love to schedule a free consultation to discuss your case in detail.

Please let us know:
• Your preferred date and time
• Your time zone
• Video platform preference (Zoom, WhatsApp, WeChat)

Our medical consultant will review your needs and prepare personalized hospital recommendations.

3.5 跟进消息

Hi [Name], following up on your inquiry about [treatment].

Have you had a chance to review the hospital information we sent? 

We're here to answer any questions and help you take the next step in your medical journey to China.

Best regards,
China Hospitals Guide Team

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最后更新: 2026-03-05